OK, I like lists. Well, at least some lists. From South Africa comes the 10 Commandments of Crisis Management formulated by Evan Bloom, MD of the Crisis Communications Consultancy. Here are the first few:
1. You shall always have a crisis plan and keep it handy
Responsible management and practitioners of good corporate governance in South Africa ensure that their companies and organisations have a fully fledged PR crisis plan that deals with all eventualities. The plan must be based on a bespoke vulnerability and risk audit and scenario planning, and must integrate into an organisation's supply chain and business continuity plans.
2. You shall tell it all, tell it fast and tell it honestly
3. You shall stare the devil down and be brave
The whole article is worth a read.